Responsible Gambling

At Grand Fortune we take safer gambling seriously. We want players to enjoy controlled play and to make informed choices about time and money spent on the site. This page explains our approach to player protection, the tools we recommend and the steps you can take if you feel your gambling is becoming a problem.

Player protection principles

We believe in clear information, simple controls and prompt support. Our aim is to help you set sensible limits, recognise risky behaviour early and access help quickly. We encourage responsible play at all times and expect customers to use the available tools to manage activity.

Activity-control tools

To support controlled play we provide a range of activity-control options. These are designed to help you manage deposits, losses and session length. Use them proactively or contact our support team for guidance.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can usually be reduced immediately; increases may take a short cooling-off period to come into effect.

Loss limits and staking controls

Loss limits let you cap the amount you can lose over a period. Staking controls restrict the maximum bet size on any single game or market. These tools help keep play within affordable boundaries.

Time limits and session reminders

Session reminders and time limits are available to prompt breaks during play. You can set automatic reminders after a chosen time period or schedule regular breaks to avoid prolonged sessions.

Self-exclusion and account breaks

If you need a longer break you can self-exclude for a defined period or request an account suspension. Self-exclusion prevents access to your account and, where applicable, excludes you from marketing. If you wish to request account closure or a self-exclusion period with GrandFortune, contact our support team and we will assist you promptly.

Signs of problematic behaviour

Watch for signs such as chasing losses, hiding gambling activity, growing debt because of gambling, or spending more time than intended. If you notice these behaviours in yourself or someone close to you, it is important to act early.

Tips for maintaining control

Set deposit and loss limits, use session reminders, avoid gambling when stressed or under the influence, and keep a record of time and money spent. Discuss limits with someone you trust and consider limiting access to payment methods if necessary.

Professional help and support organisations

If you need extra support, speak to a professional organisation. In Great Britain you can register for national self-exclusion via GAMSTOP and find advice through GambleAware and GamCare. These organisations offer confidential guidance, helplines and treatment referrals.

If you would like help setting controls or have concerns about your account, please contact our support team for assistance and referral to appropriate services.