Privacy & Data Protection
Welcome to the Grand Fortune Privacy Policy. This page explains how we collect, use and protect the information you provide when you create an account, play games or otherwise interact with our services. We take user privacy seriously and describe below what data we hold, why we need it and how you can manage it.
Types of data we collect
Personal data
We collect personal details you provide when registering or contacting us, such as your name, date of birth, email address, postal address and any identity documents submitted for verification. This information is used to confirm your identity and to maintain your account.
Technical data
Technical data includes IP address, device and browser information, location data derived from IP, cookies and other identifiers. This helps us deliver the site correctly, improve performance and detect suspicious activity.
Transactional data
Transactional data covers deposits, withdrawals, bets, wins and losses, payment method details and currency preferences. We retain transaction records to process payments, prevent fraud and meet applicable reporting obligations.
How we use your information
We use data to operate and secure your account, process payments, investigate disputes and meet legal obligations. We also use anonymised data to monitor site performance and improve our services. Marketing communications will only be sent where you have given consent, and you can opt out at any time.
Data protection practices
Your information is stored on secure servers with access controls and encryption where appropriate. We limit access to employees and service providers who need the data to perform their duties. Regular reviews and staff training help maintain data security. We keep personal data only for as long as necessary for the purposes set out here or as required by law.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and, where permitted, marketing. You can manage cookie preferences through your browser settings or via tools provided on the site. Third-party analytics and advertising partners may place cookies in accordance with their own policies.
User rights
Under applicable data-protection rules you have rights to access your personal data, request correction, object to processing, restrict use and, in certain circumstances, request deletion or data portability. You may also withdraw consent for marketing at any time.
Access, correction and deletion of data
You can update most account information by signing in and editing your profile. If you require assistance or wish to request data access, correction or deletion, contact our support team through your account or the site contact form. We will verify requests to protect your account and respond within a reasonable timeframe.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud-prevention providers and other trusted suppliers who help us deliver the service. We may also disclose information where required by law or to protect rights and safety. Aggregated or anonymised information may be shared for analytical or commercial purposes. When you use GrandFortune services, any third-party sharing is limited to the minimum necessary to provide those services.
Privacy policy updates
We may update this policy to reflect changes in our practices. Any significant changes will be published on the site with an updated effective date. Please review this page periodically to stay informed about how we handle your information.